Privacy Policy

VaultTrek (“we,” “us,” or “our”) is firmly committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website, vaulttrek.com. We are dedicated to ensuring that your personal data is handled in accordance with applicable international data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Introduction

Your privacy is of paramount importance to VaultTrek. We strive to implement strong privacy practices, ensuring our data handling processes are transparent, secure, and lawful. This Privacy Policy sets forth our commitment to respecting your rights and protecting the personal data you entrust to us.

2. Scope of Policy and Data Controller

This Privacy Policy applies to all personal data processed by VaultTrek through your use of the website at vaulttrek.com. VaultTrek acts as the data controller of the personal data you provide and determines the means and purposes of its processing.

For the purpose of data protection laws, if you have any concerns or questions regarding the handling of your data, you may contact us at [email protected].

3. Categories of Data We Collect and Process

We collect and process the following categories of personal data when you use vaulttrek.com:

a) Usage Data
Includes information such as your internet protocol (IP) address, browser type, version, pages visited, time and date of visit, referring URLs, page response times, and user interaction information (e.g., clicks, scrolling).

b) Account Data
Includes your name, email address, postal address, phone number, and any authentication credentials used to create an account with us.

c) Profile Data
Includes your personal interests, preferences, purchase history, account settings, and behavioral patterns in using our services.

d) Communication Data
Includes content of emails, messages, support inquiries, chat logs, or messages sent to us via the contact form or other keyed submissions, as well as metadata relating to such communications.

e) Technical Data
Includes details about your device, operating system, screen resolution, app version, browser plugins, internet provider, and other configuration settings.

f) Transaction Data
Includes records of products and services purchased, billing and shipping addresses, payment method, and delivery status.

g) Preference Data
Includes your choice regarding marketing communications, newsletters, notifications, and data you provide to personalize your experience.

4. Legal Bases for Processing

We process your personal data using the following lawful legal bases as required by GDPR:

– Consent: Where required, we will request your explicit consent before processing your data (e.g., marketing subscriptions or cookie consent).
– Contractual necessity: When processing is required to fulfill a contract with you, such as delivering purchased goods or services.
– Legal obligation: To comply with regulatory requirements or enforce legal rights.
– Legitimate interests: For purposes such as fraud prevention, securing our services, enhancing user experience, analytics, and ensuring legal compliance, provided such interests are not overridden by your rights.

5. Your Rights

Under GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request that inaccurate or incomplete data be corrected.
– Right to Erasure (Right to be Forgotten): You may request deletion of your data when data is no longer necessary or processing is unlawful.
– Right to Restriction: You may request we limit the processing of your data in certain circumstances.
– Right to Data Portability: You may request to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to the processing of your personal data under certain conditions.
– Right to Non-Discrimination (CCPA): You have the right to exercise your privacy rights without being discriminated against.
– Right to Opt-Out (CCPA): You may request that we do not sell your personal information.

To exercise these rights, please email us at [email protected]. We will respond to your request as required under applicable law.

6. Security Measures

VaultTrek implements robust technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, misuse, or loss. Such measures include:

– Data encryption in transit and at rest
– Multi-factor authentication and stringent access controls
– Secure data centers and infrastructure
– Regular security risk assessments and audits
– Employee training on data privacy and incident response

7. International Transfers

Where data is transferred outside the EU or California to jurisdictions that may not offer the same level of data protection, we take appropriate steps to ensure your data is adequately protected by implementing Standard Contractual Clauses (SCCs) and verifying third-party compliance with recognized privacy frameworks.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. Retention periods vary by data type:

– Usage Data: Retained for up to 12 months for analytics and security monitoring
– Account Data: Retained for the duration of the user’s account and up to 6 years thereafter for legal/regulatory purposes
– Communication Data: Retained for 3 years from last communication
– Transaction Data: Retained for 7 years for tax and audit purposes
– Preference Data: Retained until consent is withdrawn or the user updates settings

9. Cookie Policy

vaulttrek.com utilizes cookies and similar technologies to enhance your browsing experience. These include:

– Essential Cookies: Necessary for site navigation, login authentication, and core functionality.
– Functional Cookies: Enable site features like language settings and saved preferences.
– Performance Cookies: Collect data on how visitors interact with our site to improve functionality and speed.
– Analytics Cookies: Help us understand usage trends and improve overall site design.

10. Cookie Management and Compliance

We provide transparent, granular control over cookie preferences in accordance with GDPR and CCPA. Upon your first visit, you will be presented with a cookie consent banner where you may choose to accept or reject non-essential cookies.

At any time, you may adjust your cookie preferences through our cookie settings interface or via your browser’s settings. Users in California may also exercise their “Do Not Sell My Personal Information” rights via this mechanism.

11. Children’s Privacy

Our website and services are not intended for, nor directed toward, children under the age of 13. We do not knowingly collect or process personal data from children. If we become aware that a child has provided us with personal data, we will take appropriate steps to delete such data promptly. Parents or guardians who believe we may have collected information from a child may contact us at [email protected].

12. Policy Updates

We may amend this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices. Substantive changes will be communicated via notice on vaulttrek.com or by other appropriate means. We encourage you to review this policy regularly to remain informed about how we protect your data.

13. Contact

For inquiries, requests, or complaints regarding this Privacy Policy or our data practices, please reach out to:

VaultTrek
Email: [email protected]

We are committed to upholding the high standards of data protection required by GDPR, CCPA, and other applicable privacy laws. If you have concerns regarding your personal information or how VaultTrek processes your data, please contact us—your privacy matters.